10% off all Flatglass with code: FLAT10

GDPR & Privacy policy

GDPR & Privacy Policy

The General Data Protection Regulations (GDPR) come into force on 25 May 2018 superseding the UK’s Data Protection Act 1998 and it is a legal requirement for the Company to comply with the GDPR.

Therefore, it is the Company’s policy to ensure any personal data held by us in whatever form be treated with sensitivity and privacy, as befits such information in respect of our employees, suppliers, customers and sub-contractors.

Roofglaze are registered with the Information Commissioners Office (ICO) to process information to enable the Company to provide manufacturing services, promote our goods and services, maintain our accounts and records and to support and manage our staff. We also process information using a CCTV system to maintain the security of the premises and for preventing and investigating crime.

The Company needs to keep certain information about its employees, suppliers, customers and sub-contractors for financial and commercial reasons to enable the monitoring of performance, to ensure legal compliance and for health and safety purposes.

In particular, this policy requires the Company’s staff to consult the Data Protection Manager before any significant new data processing activity is initiated to ensure that relevant compliance steps are addressed.

Policy Scope

This policy applies to all subsidiaries of the Roofglaze Group of Companies, based at 11 Howard Road, Eaton Socon, St Neots, Cambridgeshire PE19 8ET, telephone number 01480 474 797. You can find out more about us on our website.

The Board of Directors is ultimately responsible for ensuring that Roofglaze Group meets its legal obligations and seeks to protect personal data making sure that their staff understand the rules governing the use of personal data to which they may have access in the course of their work.

Data Protection Manager

To ensure the implementation of this policy the Company has designated Joan Watson as their Data Protection Manager. All enquiries relating to the holding of personal data should be referred to her in the first instance. 


Managers will ensure that all staff are trained to comply with Data Protection and the relevant legislation surrounding it, so they know what is expected of them. Training must be applicable to the roles and responsibilities the individual holds and training records must be kept.

Sensitive Personal Data

In most cases where the Company processes sensitive personal data they will require the data subject’s explicit consent to do this unless exceptional circumstances apply, or we are required to do this by law (e.g. to comply with legal obligations to ensure health and safety at work).

Any such consent will need to clearly identify what the relevant data is, why it is being processed and to whom it will be disclosed.

Accuracy and Relevance

The Company will ensure that any personal data they process is done lawfully, fairly and transparently. The data collected on a subject should be adequate, relevant and limited to what is necessary in relation to the purposes for which it is being collected.

Personal data shall be accurate, where necessary kept up-to-date, and kept only for the period of time required to complete the processing task for which it is obtained. Individuals may ask that the Company correct inaccurate personal data relating to them.

If you believe that information held is inaccurate you should record the fact that the accuracy of the information is disputed and inform the Data Protection Manager in writing. 

Access to Personal Data

Access to all personal data is restricted to limited staff. Employment checks are carried out on personnel as applicable to their role and/or the service they are delivering.

Employees will obtain Disclosure Barring Service checks and complete relevant security clearances as required. 

Right to be Forgotten

A data subject may request that any information held on them is deleted or removed, and any third parties who process or use that data must also comply with the request.

An erasure request can only be refused if an exemption applies.

IT Security

Personal data stored electronically will be protected by the Company’s security processes. Access to all systems are restricted to limited employees as required for the application of their job role.

Only approved USB drives will be used by the Company’s employees. All third-party USB drives must be checked by our retained IT consultant before they are used in our Company systems.

The Company operates an E-mail and Internet Policy, which defines appropriate and inappropriate use.

Roofglaze Group’s Business Continuity arrangements identify how we will protect and recover the personal information we hold.

Transferring Data Internationally

There are restrictions on international transfers of personal data.

We will not transfer personal data anywhere outside the EEA without first consulting the Data Protection Manager.

Currently, the Roofglaze Group of Companies do not transfer any personal data outside the EEA. 

Reporting Breaches

All members of staff have an obligation to report actual or potential data protection compliance failures.

This allows us to:

  1. investigate the failure and take remedial steps as necessary
  2. maintain a register of compliance failures
  3. notify the ICO of any compliance failures that are material either in their own right or as part of a pattern of failures

Any breach of the Data Protection Policy, either deliberate or through negligence, may lead to disciplinary action being taken and could in some cases result in a criminal prosecution.

Third Party Access to (Propeller Studios Limited) ICT Systems

With the exception of our primary IT support partner, access to the Company systems is restricted and can only be accessed as agreed with the System Administrator.

All other third-party providers are bound by confidentiality and security clauses within the service level agreements agreed.

Subject Access Requests

You are entitled to know what personal information the Company holds about you, why it is being held and who the Company discloses your information to.

All Subject Access Requests must be referred to the HR Manager in the first instance.

All Subject Access Requests will be dealt with in accordance with the current ICO Code of Practice on Subject Access.

Storage of Data

Hard copy personal data, whether related to our employees, suppliers, customers or sub-contractors is held in secure cabinets with access restricted to limited staff.

This personal data is not routinely carried in transit however, where it is required to be transported, it will be held in secure containers.

Electronic personal information held locally will be held with restricted access to limited staff. Access will be controlled by means of user account control.

This personal data is not routinely carried in transit however, where it is required to be transported, it will always be held on encrypted USB drives and not copied to an employee’s personal computer.

Retention of Records and Data

For some records and data there are statutory retention periods with statutory authorities.

For other records there are no statutory retention periods.

However, there are either recommended retention periods or retention periods required by third party organisations.

The Company will retain records in accordance with the relevant authorities’ recommendations and guidelines as per the addendum to our Data Protection Policy. 

Disposal of Data

All hard copy personal data is securely shredded on-site by the Company’s approved waste disposal contractor.

IT equipment including hard drives are disposed of in a secure manner by our IT consultant. Obsolete and unused IT equipment is stored in the Company’s secure server room with access restricted to limited personnel.

Electronic data is removed from our systems either through deletion or, if required, archiving. All archived records are securely stored with limited access.


If we have received the appropriate consent from a customer, individual or company, then they may be contacted for marketing purposes and sent information and/or news that would be of interest to them. However, they will always have the option to unsubscribe from these communications at any time.

If, however, they have previously advised us that they do not want any information on our products and services sent to them, or to be included in any market research, then we will continue to respect their wishes.

Managers will always check our compliance with legal obligations such as copyright or licensing requirements when downloading or copying information, and when publishing documents.


We use Google Analytics on our website, which uses cookies to store visitor data and trends for its analytics services (which allows Roofglaze to view data about our website use and visitors). To see the data that Google Analytics use please refer to The Google Privacy Policy. Overall, cookies help us to provide customers, individuals and companies with a better website experience and remember your preferences. Individuals or companies can control and/or delete cookies as they wish – for details, see AboutCookies.org.

Cookie Policy

For details of the cookies that we use, please refer to the table contained within the Cookie Policy section on our website. Roofglaze is not responsible for the content or privacy policies of third parties or other websites.


Website visitors who do not want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser.

Online Shop

We do not store entire credit/debit card numbers, nor do we keep a record of the security codes on customers’ credit or debit cards. These details will only be requested during the processing of specific transactions. 

Delivery Partners

In order for you to receive your goods, Roofglaze Group work with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.

Credit Reference Agencies

When you apply for credit with us we will make searches about you with credit reference agencies. We do this to make sure customers who apply for credit accounts are able to manage the level of credit offered and not committing fraud by providing false or inaccurate information.

In order to process your application we will supply your personal information to credit reference agencies and they will give us information about you, such as your financial history. We do this to assess your creditworthiness, check your identity, manage your account, trace and recover debts and prevent criminal activity.

The credit reference agencies that are currently used by the Roofglaze Group are:

  • experian.co.uk/
  • eulerhermes.co.uk/

Vehicle Tracking

It is essential to the business operation and to prevent fraudulent activities that all Company vehicles are installed with a tracking system.

The Company has a legitimate interest in this to:

  1. prevent unauthorised fuel claims in relation to mileage travelled
  2. monitor vehicles to prevent theft for insurance purposes
  3. monitor unauthorised and unsafe out of hours use of vehicles
  4. protect staff, including a duty of care for driver safety and lone workers
  5. a need to track working hours against timesheets to ensure drivers comply with working time directives

The Right to Complain

If you wish to discuss your personal data or lodge a concern about the way in which it is handled, please contact our Data Protection Manager in the first instance.

The Right to Complain to the Supervisory Authority

If you are unhappy with any of the above detail, you have the right to complain to the Supervisory Authority, the details of which are below:

Information Commissioner’s Office (ICO)


Atlas Lantern Regular

Atlas Lantern Contemporary

Korniche Lanterns

Atlas Lanterns

Wendland Lanterns

Korniche Lanterns

Atlas Lanterns

Wendland Lanterns


Skyway Complete - The Total Rooflight Solution

Skyway Lid Only

Skyway Complete

Built-In Kerb

Skyway Ventilation

Lid Only

Skyway Complete

Built-In Kerb

Skyway Fixed

Lid Only